Coles “Facilitate with Engagement” – Train the Trainer Program Participant Workbook 2013
Learning & Development is responsible for delivering Train The Trainer learning programs to team members throughout supermarkets as required to facilitate change programs and new software projects. After carefully looking at the materials that had been previously used, my manager and I felt that we could design a more hands on and fit for purpose […]
Coles Electronic Invoicing into Distribution Centres Learning Materials 2012
in 2012, Coles decided to move from paper invoicing to an online website format for suppliers delivering goods into the Coles Distribution Centres. I was tasked to produce several reference guides, FAQ lists and a suite of eLearning modules to provide support to the Coles suppliers who were making the transition or using the EIDC method for […]
Coles Supplier Income into RMS Internal Training 2012
The Supplier Income into RMS software and reporting changes required a suite of reference guides, eLearning tutorials and support materials to be designed for the Coles Merchandise and Payments teams – around 700 people. All team members were required to attend a training session and needed takeaway support materials. I made 7 different reference guides for […]
Coles Supermarkets Retail Leaders Programme 2013 – 2014
The Coles Retail Leaders program is an internal leadership program offered to Store Managers, Store Support Managers and Department Managers. There are several different categories for each level which makes the Retail Leaders Program one of the largest learning programs Coles offers to its staff. Over the time of my employment at Coles I have […]
Coles Supplier Portal Supplier Learning Support Materials 2012
In 2013 Coles released brand new functionality on the Coles Supplier Portal for Suppliers to manage their own invoices and payment records for all business transactions they have nationally with Coles Supermarkets. The back-end functionality was supported by various software programs such as SAP and RMS. I was tasked to make a suite of learning […]
“Coles and Me” – Coles Supermarkets New Team Member Induction Handbook 2014
The Coles Supermarkets Induction Program had bounced around the HR area, with various people working on it, for about 2 years before my manager tasked me with putting all the information together concisely and compiling a visually pleasing A5 sized booklet which would be given to all new team members at Coles. The Coles Supermarkets audience is […]
Coles Head Office “Income Types” Deal Reference Guide 2012 – 2013
Coles Head Office Finance had made significant changes to the ways the Finance department recorded and reported income from stores in its RMS software. I was asked to create a plain English flip chart reference guide that would translate complex financial information and reporting requirements into one simple explanation page per financial process. This reference guide was designed […]