Coles Supermarkets Learning & Development “Ways of Working” Brochure 2014
I was tasked to make a “brochure” which the Coles Supermarkets Learning & Development team could print and hand out, and an electronic version which was placed on our Intranet website to inform our stakeholders how we functioned as a team. The “Ways of Working “brochure detailed how to engage the L&D team and showcased some […]
Coles Supermarkets Retail Leaders Programme 2013 – 2014
The Coles Retail Leaders program is an internal leadership program offered to Store Managers, Store Support Managers and Department Managers. There are several different categories for each level which makes the Retail Leaders Program one of the largest learning programs Coles offers to its staff. Over the time of my employment at Coles I have […]
Coles Supplier Portal Supplier Learning Support Materials 2012
In 2013 Coles released brand new functionality on the Coles Supplier Portal for Suppliers to manage their own invoices and payment records for all business transactions they have nationally with Coles Supermarkets. The back-end functionality was supported by various software programs such as SAP and RMS. I was tasked to make a suite of learning […]
“Coles and Me” – Coles Supermarkets New Team Member Induction Handbook 2014
The Coles Supermarkets Induction Program had bounced around the HR area, with various people working on it, for about 2 years before my manager tasked me with putting all the information together concisely and compiling a visually pleasing A5 sized booklet which would be given to all new team members at Coles. The Coles Supermarkets audience is […]
AGL Energy Privacy for Customer Services eLearning Module 2011
Using Adobe Photoshop, Illustrator and Captivate 4, I created this template proposal for AGL’s Privacy for Customer Services module in 2011. I was supplied with the content and was instructed to make it pop and make it as “Gen Y” as possible to engage the Customer Service Representative audience which is generally made up of 18 to 30 […]
Coles Head Office “Income Types” Deal Reference Guide 2012 – 2013
Coles Head Office Finance had made significant changes to the ways the Finance department recorded and reported income from stores in its RMS software. I was asked to create a plain English flip chart reference guide that would translate complex financial information and reporting requirements into one simple explanation page per financial process. This reference guide was designed […]
Coles OneTeam e-Learning Introduction to the new Online Sales & Rostering tools 2014
Coles did a major overhaul of its staff rostering and staff reporting systems in 2013/2014. The end result was called OneTeam and incorporated 14 different software programs into one. I was tasked to put together an introduction teaser to introduce the new system that could be viewed by Supermarkets team members online at mycoles.com.au and the […]