Coles Easy Ordering Folder Insert 2014
I was asked to rewrite and “jazz up” the training and coaching part of The Coles Way Fresh Easy Ordering skills folder to freshen it up to be used by the State Coaches to roll out the Freash Easy Ordering program to butchers in all Coles supermarkets across Australia. Scroll down to view a selection […]
Coles Electronic Invoicing into Distribution Centres Online Frequently Asked Questions 2013
For the Coles supplier who were new to the EIDC program I was tasked to make an FAQ list. Because it was on the Coles Supplier Portal website, I wanted to make something a bit different and make it more like a mini website instead of the standard scrolling Microsoft Word document. I designed the PDF FAQ document in PowerPoint and linked […]
Coles Supplier Portal – New Supplier Registration Reference Guide 2013
When Coles moved from an antiquated paper based new supplier registration format to an electronic registration system via the Coles Supplier Portal, it was a large cultural change for both the Coles Buyers and new suppliers. Not only would suppliers register via the Supplier Portal but they would then electronically manage their business relationship with Coles themselves. I […]
Coles Supplier Portal Account Queries FAQ Support Materials 2012
The Coles Account Queries team spends much of their time guiding Coles suppliers through using the online financial processes of the Coles Supplier Portal. Supplier support ranges from simple how to log in questions to complex financial breakdowns. I was tasked to make a Frequently Asked Questions document that could be used by the entire team […]
Coles New Supplier Registration Account Queries Training Session 2013
As part of the changes Coles made to the new supplier registration process, there was a requirement to train internal Head Office staff in the process. This is an example of the PowerPoint slide pack that I designed for the Account Queries team to roll out the new process. You can download a copy of […]
Coles “Facilitate with Engagement” – Train the Trainer Program Facilitator Guide 2013
Designed to enable State Learning Coaches who had attended the Facilitate with Engagement 3 day program to be able to on train the learning program to Store Managers, Store Support Managers and Department Managers. This is a 1 to 2 day program. The Facilitate with Engagement facilitator guide was written as a step-by-step guide with content timings, tips and tricks and […]
Coles “Facilitate with Engagement” – Train the Trainer Program Participant Workbook 2013
Learning & Development is responsible for delivering Train The Trainer learning programs to team members throughout supermarkets as required to facilitate change programs and new software projects. After carefully looking at the materials that had been previously used, my manager and I felt that we could design a more hands on and fit for purpose […]
Coles Electronic Invoicing into Distribution Centres Learning Materials 2012
in 2012, Coles decided to move from paper invoicing to an online website format for suppliers delivering goods into the Coles Distribution Centres. I was tasked to produce several reference guides, FAQ lists and a suite of eLearning modules to provide support to the Coles suppliers who were making the transition or using the EIDC method for […]
Coles Supplier Income into RMS Internal Training 2012
The Supplier Income into RMS software and reporting changes required a suite of reference guides, eLearning tutorials and support materials to be designed for the Coles Merchandise and Payments teams – around 700 people. All team members were required to attend a training session and needed takeaway support materials. I made 7 different reference guides for […]
Coles “Managing my Accounts” – Internal Software e-Learning Modules 2013
I created a suite of software simulations for internal Coles Supplier Portal Support staff using Adobe Captivate, Photoshop and Illustrator. The software simulations covered 12 tasks that the Support staff were required to perform to support the Suppliers progress during registration process to supply Coles Supermarkets with products. This is an example of the entry and exit screens for […]